Cancellation, Refundand Return Policy

1. Refund Policy
We aim to provide the best experience through our services. However, refunds may be applicable under the following conditions:

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Free Trials & No Refund for Paid Periods: If a free trial is offered, users are encouraged to evaluate our platform before committing to a subscription. Once a paid subscription is active, refunds will not be provided for the unused portion.

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Billing Errors: As Perfeo offers subscription-based SaaS products with digital access, we generally do not offer refunds once a subscription is activated and services are provisioned. However, in rare cases of double billing, failed upgrades, or technical errors, a refund may be processed upon review. Eligible refunds, if approved, will be initiated within 5 business days and credited to the original payment method within 7–10 working days.

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Service Malfunction: If our platform fails to function as described due to technical issues caused by us, a refund may be considered on a case-by-case basis.

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2. Subscription Cancellations
Users can cancel their subscription anytime via their account settings. Depending on the plan, the following rules apply:

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Monthly Subscriptions: Cancellations take effect at the end of the billing cycle.

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Annual Subscriptions: Users may cancel but will retain access until the current billing period ends. No partial refunds are provided unless required by applicable laws.

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3. No Physical Returns
Since our services are digital, no physical returns apply. If you experience issues, please contact our support team for assistance.

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4. Modifications to This Policy
We reserve the right to update this policy as needed. Continued use of our platform after changes signifies acceptance of the revised terms.

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5. Contact Us
For concerns related to cancellations or refunds, reach us at support@perfeo.in